FAQ
Welcome to www.renuwear.com (hereinafter referred to as the “Website”). In order to help you better understand our stainless steel straw sets and services, we have compiled some frequently asked questions and their answers. If you have any other questions, please feel free to contact us.
- How do I buy a stainless steel straw set on www.renuwear.com?
You can shop on this website by following the steps below:
● Browse our product catalog and select the stainless steel straw set you are interested in.
● Click the “Add to Cart” button to add the selected items to the shopping cart.
● On the shopping cart page, click “Checkout” and enter your shipping address and payment information.
● Confirm the order and complete the payment. - What payment methods do you accept?
We accept a variety of payment methods, including:
● Credit card (VISA, MasterCard, American Express)
● Debit card
● PayPal
● Other online payment methods (details can be found on the checkout page) - When will my order be shipped?
Normally, your order will be processed and shipped within 2 business days after payment is confirmed. The specific shipping time may vary due to inventory status and peak periods. You will receive a confirmation email with tracking information. - What is your return policy?
We offer a 14-day return policy. You can request a return within 14 days of receiving the item. The item must be new, unused, and in its original packaging. Please see our Return & Exchange Policy page for details. - Who pays for return shipping?
If the return is due to our error (e.g. wrong item sent), we will pay for return shipping. In other cases, return shipping is the customer’s responsibility. - Do you offer exchanges?
Yes, we do. To exchange, please contact customer service within 14 days of receiving the item and follow our exchange procedure. Please see our Return & Exchange Policy for details. - Is there a warranty on the product?
Our stainless steel straw set is covered by a warranty for a certain period of time from the date of purchase. The warranty covers defects in materials and workmanship. Please check the product information at the time of purchase for the specific warranty terms and duration. - What are your product materials made of?
Our stainless steel straws are made of food-grade stainless steel, which is safe, durable and easy to clean. All products meet relevant food safety standards. - How to clean and maintain stainless steel straws?
We recommend that you use warm water and neutral detergent for cleaning, or use a dishwasher. Please avoid using strong acids, strong alkalis or abrasive detergents to protect the surface of the straw. Clean it in time after use to avoid odor absorption.
Thank you for visiting www.renuwear.com! We are committed to providing you with quality products and services. If you have any other questions, please contact customer service.
